Calm: Stay calm and composed, don't think too much about what to say and how to say it, listen to what the person is saying and focus on having a nice conversation.
Enthusiastic: Always be enthusiastic on the phone and carry on the conversation with a broad smile.
YOU: Hi, this is Grace from iBoundary Fencing Solution, Am I speaking with (FIRST NAME LEAD)?
➔ Wait for a response
YOU: Great, I am calling you in regard to your quote request for our iBoundary fencing solution via our Facebook Ad. If I'm correct, you requested a quote on (DAY OF THE WEEK LEAD CAME IN)?
➔ Wait for a response
Not sure about requesting a quote: No problem, basically we are a Unique Composite Fence Panel System with Integrated SMART Functionality. We can have products integrated into the panel like Lighting, Audio, Security Cameras and Power Points to mention a few. Does that ring a bell?
Doesn't remember requesting a quote: No problem, am I correct that you are in the market for a new fence around your property?
Does remember: Ok great, am I correct that you are in the market for a new fence around your property?
➔ Wait for a response
YOU: Is it okay if I ask you a few questions to see if our Fence Panel System would be a good fit for you?
➔ Go to Qualifying Questions below
(1) :: Where would you want the fence installed? In the front, back, sides or all away the around the property?
➔ Wait for a response
(2) :: Do you need a gate as well?
➔ Wait for a response
(3) :: Do you want SMART Functionality integrated in your fence, or are you looking for a standard Composite Fence?
➔ Wait for a response
(4) :: What budget did you have in mind?
➔ Wait for a response (If the budget is £1000 +, book them in straight away)
YOU: Ok perfect, to get a good idea of the total cost of the project, I suggest scheduling an at-home consultation with our owner Calvin, he can make you a custom quote and a 3D rending of your garden so you have an idea how it will look.
When would be a good time?
(1) :: How much does it cost?
SMART PANELS: 6 ft x 6 ft with a 1.6m LED Light = £391
NORMAL COMPOSITE PANELS: 6 ft x 6 ft = £171
These prices include the posts and the caps
Installation costs can be discussed.
(2) :: Where are you located?
➔ Radcliffe on Trent, Nottingham
(3) :: What different colors do the fences have?
➔ Grey, white and brown
(4) :: What different Heights?
➔ 3ft, 6ft, 8ft and 9ft
(5) :: What different Width?
➔ 6ft and 8ft
(6) :: What makes iBoundary unique?
➔ It has Integrated SMART Functionality. Like Lighting, Audio, Security Cameras and Power Points. It's modular, so you can move things around as you like. You can always add or remove panels later. It has 25 year warranty and no maintenance.